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Date: Mon, 2 Jun 2025 20:51:26 +0200

From: SoftMaker Support Team <support@softmaker.de>

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Subject: Re: [Ticket#2025052108000524] EN - Zoom with touchpad gesture

doesnt work

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References: <20250521090557.5839C2EC024F@bali.softmaker.com>

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Dear customer,

I made tests on Fedora Linux 41 (Workstation Edition) 64-bit, GNOME version 47, Window system Wayland, Kernel version Linux 6.14.4-200.fc41.x86_64

SoftMaker Office 2024 version S1224.0308, and I wasn't able to reproduce the problem - zooming with touchpad works fine.

You should check if your system has all the latest updates installed, also check if your touchpad works fine using another software available on your

system.

Best regards,

SoftMaker Team

--

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SoftMaker Software GmbH, Kronacher Straße 7, 90427 Nürnberg

Telefon: 0911/936386-0, Telefax: 0911/303796

Geschäftsführer: Martin Kotulla, Ust-IdNr.: DE133558685

Handelsregister: AG Nürnberg HRB 8788

05/21/2025 11:20 - saya@nawan.my.id wrote: Operating system: Linux (Fedora Linux 41)

Product: SoftMaker Office 2024

Version: S1224.0308

Subject: Zoom with touchpad gesture doesnt work

Message:

Hi there,

I recently realized that I cannot zoom a document in SoftMaker Office 2024 using touchpad gestures on Fedora Linux Workstation 41 but can on the

Windows version. However I am unsure if this is a bug or not.

Regards,

Nawan T Pangestu

[1] https://shop.softmaker.com/cgi-local/agent.py?s=1&amp;ticket=1765837&amp;agent=Raitis

[2] https://shop.softmaker.com/cgi-local/agent.py?s=0&amp;ticket=1765837&amp;agent=Raitis

[3] https://shop.softmaker.com/cgi-local/agent.py?s=1&amp;ticket=1765837&amp;agent=Raitis

[4] https://shop.softmaker.com/cgi-local/agent.py?s=0&amp;ticket=1765837&amp;agent=Raitis

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<!DOCTYPE html><html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"/></head><body style="font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;">Dear customer,<br />

<br />

I made tests on<em>&nbsp;Fedora Linux 41</em> (Workstation Edition)&nbsp;64-bit, GNOME version 47,&nbsp;<em>Window</em> system <em>Wayland</em>, Kernel version <em>Linux 6.14.4-200.fc41.x86_64</em><br />

<br />

<em>SoftMaker Office 2024</em> version&nbsp;S1224.0308, and I wasn't able to reproduce the problem - zooming with touchpad works fine.<br />

<br />

You should check if your system has all the latest updates installed, also check if your touchpad works fine using another software available on your system.<br />

<br />

Best regards,<br />

SoftMaker Team<br />

<br />

--

<p><strong>How would you rate the support I provided?</strong> <a href="https://shop.softmaker.com/cgi-local/agent.py?s=1&amp;ticket=1765837&amp;agent=Raitis" target="_blank">Good</a>&nbsp;&nbsp;<a href="https://shop.softmaker.com/cgi-local/agent.py?s=0&amp;ticket=1765837&amp;agent=Raitis" target="_blank">Bad</a></p>

<p><strong>Wie bewerten Sie den von mir gegebenen Support?</strong> <a href="https://shop.softmaker.com/cgi-local/agent.py?s=1&amp;ticket=1765837&amp;agent=Raitis" target="_blank">Gut</a>&nbsp;&nbsp;<a href="https://shop.softmaker.com/cgi-local/agent.py?s=0&amp;ticket=1765837&amp;agent=Raitis" target="_blank">Schlecht</a></p>

<strong>SoftMaker Software GmbH</strong>, Kronacher Straße 7, 90427 Nürnberg<br />

Telefon: 0911/936386-0, Telefax: 0911/303796<br />

Geschäftsführer: Martin Kotulla, Ust-IdNr.: DE133558685<br />

Handelsregister: AG Nürnberg HRB 8788<br />

<br />

05/21/2025 11:20 - saya@nawan.my.id wrote:

<div style="border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt" type="cite"><strong>Operating system:</strong> Linux (Fedora Linux 41)<br />

<strong>Product:</strong> SoftMaker Office 2024<br />

<strong>Version:</strong> S1224.0308<br />

<strong>Subject:</strong> Zoom with touchpad gesture doesnt work<br />

<br />

<strong>Message:</strong>

<p>Hi there,</p>

<p>I recently realized that I cannot zoom a document in SoftMaker Office 2024 using touchpad gestures on Fedora Linux Workstation 41 but can on the Windows version. However I am unsure if this is a bug or not.</p>

<p>&nbsp;</p>

<p>Regards,</p>

<p>Nawan T Pangestu</p>

</div></body></html>

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